Product systems & workflow design
Operational reality beats clean theory.
I map how work actually happens, then turn scattered processes into cleaner product flows, internal tools, and scalable operating systems.
Product Operator & Systems Builder
I help SaaS teams fix the operational drag inside their products.
I work with SaaS teams to turn messy workflows, manual processes, customer friction, and practical AI opportunities into clearer product systems. My background is strongest in healthcare and benefits technology, but I'm excited wherever there are complex product operations that need improving.
Organizations I have worked with:
Griffin... squinting or smizing?
750+
Employees supported
Enterprise-scale operations with distributed teams across multiple states and countries
120+
Employer accounts managed
Benefits workflows across a managed portfolio
21x
Account growth
Annual growth across managed accounts
99%+
Retention
Across managed employer accounts
80%
Workload reduction
Manual effort cut through automation and process improvement
Where I Add Leverage
Most of my work sits where product systems, customer friction, internal operations, and automation meet.
SaaS product operations
Support and account pain are product signals.
I connect customer-facing work, internal operations, QA, data, and product delivery so teams can make better decisions from what is already happening.
Automation & AI workflows
Automation only works after the process is clear.
I identify where automation or AI can reduce manual effort, improve consistency, and support better decisions without adding unnecessary complexity.
Customer-to-product translation
Messy feedback needs structure.
I turn customer, support, implementation, and account pain into clearer requirements, prioritization inputs, and product improvements.
Some of My Work
Case studies and writing on product systems, operations, and customer-facing complexity.
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What People Say About Me
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